Pioneers and mavericks. America
loves them. Our folk history thrives on individuals who followed
their own vision, who marched to their own
drummer, who did it their way. The classic rags-to-riches success
story. The American Dream.
Soichiro Honda's saga qualifies
for the rags-to-riches hall of fame. He had a dream and by literally
building dreams, created the world's most successful motorcycling
manufacturing venture. His story and the chapter assigned his
largest distributor, American Honda, trigger memories of times when
the American Dream contained more far-sighted substance and less
short-term sizzle.
Honda Motor Company, Ltd. in Japan and
American Honda Motor Company, Inc. have succeeded at blending
eastern and western attitudes and behavior to build a unique success
story that began 50 years ago in Japan and 11 years later in the
United States.
Honda was already the world's largest
motorcycle manufacturer when it tackled the American market in 1959.
Within five years, American Honda became the largest motorcycle
distributor in the world.
Soichiro Honda's success parallels
the classic rags-to-riches fable - the lone individual starting in a
humble setting, battling odds and succeeding, through talent,
ingenuity, and good fortune. In a nation noted for reserve, Mr.
Honda was and is often direct, frequently exuberant, sometimes
hilarious, and always confident. He preferred getting his hands
greasy in the shop to shuffling papers in the office. He chose
learning on the job to academic paper chases. Yet when he found his
technical knowledge deficient, he didn't hesitate to enroll in a
technical high school - at age 29. The year was 1935. The
motivation: learn why he was having problems manufacturing piston
rings.
Before his venture into piston rings, Honda was
employed as a technician. Automobiles, rather than motorcycles, were
his first love. He dreamed of racing. After completing eight years
of schooling he joined an auto repair shop at age 15. Two years
later, he became a Harley owner and then an Indian rider.
He
opened his own auto and motorcycle repair shop in 1928 while
pursuing his hobby, building racing cars. That same year he applied
for his first patent, for casting automobile wheel spokes. He
organized Tokai Seiki Company, Ltd. to experiment with manufacturing
piston rings. After initial failures, he sought further education
which enabled him to successfully produce piston rings for
automobiles, motorcycles and airplanes.
In 1945, Honda sold
his stock to Toyota and took a year off. His sabbatical included
music-making and merriment. Refreshed, he launched Honda Technical
Research Laboratory in October of 1946. His new venture added war
surplus Tohatsu and Mikuni generator motors to bicycles to provide
basic transportation for the war-torn nation.
Recognizing
the diminishing supply of surplus motors, Honda formed Honda Motor
Company, Ltd. in Hamamatsu in 1948. The company's first headquarters
was a 12 x 18 foot shed that housed 13 employees.
The "A"
model motorized bicycle and the "B" model motorized tricycle bore
the first Honda logos. The "C" model, Honda's first real motorcycle,
soon became a performance and sales leader.
Takeo Fujisawa,
referred to as a co-founder of the Honda empire, joined the company
in 1949 as managing director. That same year saw the 100cc " D"
model, the first chain-drive Honda. Its telescopic fork and
two-speed transmission were both innovations rarely seen at the
time.
Honda Motor Company initiated its climb to the
forefront of four-stroke technology with the 150cc "E" model Dream
which appeared in 1951. Sales success allowed Honda to focus
vigorously on two key ingredients: quality and design.
Sales
continued to boom, but the end of Korean War in 1953 triggered an
economic depression in Japan that almost ruined Honda. The company
survived, bolstered by the sale of Cub clip-on motors that were
attached to bicycles.
Healthy again, his company produced the
90cc Benly as it developed the concept of high volume/low cost
marketing combined with innovative design.
Honda manufactured
their first scooter model, the Juno, in 1954.
Honda's first
overhead cam engine, in the 250cc Dream, appeared in 1955. That same
year, Honda became Japan's top motorcycle manufacturer.
By
1959 Honda was the largest motorcycle manufacturer in the world,
producing 500,000 units a year. This success turned Honda's focus to
another dream. The American Dream.
Honda Motor Company wanted
to expand internationally. They figured there was a world-wide
market for light, economical, fun-to-ride motorcycles. The surveys
suggested Europe and Southeast Asia while downplaying the United
States as a potential market. The reasons: annual sales of only
60,000 units and a negative motorcycling image.
Honda
management eventually ignored the surveys. One reason: Honda's model
line of 50cc to 300cc models would not compete directly with the
large-displacement models preferred by the U.S. market. Mr. Fujisawa
championed another reason: the world's consumer economy focused on
the U.S. Acceptance in the American market would offer a base for
world acceptance. Management's decision to enter the international
market in America was accompanied by an official marketing
philosophy statement: "Maintaining an international viewpoint, we
are dedicated to supplying products of the highest efficiency, yet
at a reasonable price for worldwide customer
satisfaction."
Kihachiro Kawashima was selected as Executive
Vice President and General Manager of American Honda Motor Company.
Joined by seven employees, he opened shop in a small storefront
office on Pico Boulevard in Los Angeles. its operating capital:
$250,000. The date: June 4, 1959. The market sought: consumers
wanting small, light, easy to handle and maintain two-wheeled
vehicles.
American Honda's first model line included the C100
Super Cub, CB92 Benly Super Sport 125, CA95 Benly Touring 150, CA71
Dream Touring 250, CE71 Dream Sport 250, and C76 Dream Touring
300.
Initial response to Honda's import attempt was one of
disbelief. Industry experts told the newcomers: "Honda motorcycles
will never sell here."
One meeting between Mr. Kawashima and
the head of a competitor summarizes the conflicting attitudes. The
competitor asked Mr. Kawashima how many motorcycles he intended to
sell here. The reply: About 12,000. The competitor responded: That's
a pretty good number for a year ... about 1,000 a month. Mr.
Kawashima corrected him: "Oh no, I'm talking about 12,000 a
month."
American Honda personnel hit the road, seeking
dealers. They met in hotels, in town halls, anywhere anyone would
listen. Many established dealers weren't interested - and some did
not offer the positive image American Honda sought. The new
distributor focused on setting up dealerships in sporting goods
stores, hobby shops, and hardware stores.
American Honda
recorded its first sale in August of 1959. Instant success did not
follow. The company faced numerous problems: overcoming a parts
order backlog by developing a parts-picking system. Handling cash
flow problems because of the consignment payment plan. Struggling to
expand the dealer network. Fighting the inferior quality stigma that
"Made in Japan" held at that time. Redesigning motorcycles made for
Japan's slower, winding roads to handle America's higher speeds.
Selling fuel economy in a nation that cared little for the concept.
Coping with high staff turnover.
By year's end, American
Honda had 15 dealers. For fiscal year 1959, they showed over
$500,000 in gross income and a net loss of $54,000 from the sale of
1,732 units.
Back in Japan, Honda opened the world's largest
motorcycle manufacturing plant in Suzuka. Here, American dealerships
rose to 74 by the end of 1960.
Meanwhile, across the
Atlantic, Honda was racing and eventually winning at the Isle of
Man. At that time, an Isle of Man victory could generate more sales
than winning a world championship.
Endurance performance on
the continent helped bury the specter of alleged poor quality
assigned to Japanese manufacturing in general. In 1962, three Honda
50cc motorcycles survived a week-long 24-hour-per-day Maudes Trophy
endurance test in England, covering almost 16,000 miles. Honda
received the first manufacturer's award in a decade and held the
trophy for 11 years.
Hawks dominated the lineup by 1961.
Honda introduced the CB72 250 Hawk, the CB77 305 Super Hawk, and the
CL72 250 Scrambler.
These models, offering surprising
performance for their displacement, helped escalate the dealership
count to over 400 by year's end. Addressing American dealers in
Japan, Mr. Honda presented a basic element of Honda philosophy:
"Dealers must give their customers the very best service. Quality
and service are like the two wheels of a motorcycle without one, the
vehicle will fail. It's the same in enterprise. We, the
manufacturers and dealers, have worked together to run our business
positively based on the universal truths I have mentioned. This is
the reason we have been able to draw away from our business rivals.
You have the world's largest market, while Honda is the world's
Number One motorcycle manufacturer. If we combine the biggest market
and the excellent Honda products - like the two wheels of the
motorcycle - then we can easily develop ourselves to the utmost
business in the world."
Honda moved into truck and automobile
sales in 1962. By then they controlled 65% of the Japanese
motorcycle market. But America still presented a challenge -
fighting the poor image of motorcycling in the U.S. The solution:
renew efforts to replace that negative image with a new positive
image that would allow creating a new motorcycle market.
The
new image materialized - with an advertising campaign that would
reshape the perception and marketing of motorcycles in the United
States. This move would also establish Honda as the leader of
industry direction. The concept: You meet the nicest people on a
Honda.
The new image was presented in a new way - with
general interest magazine advertising. The goal: acquaint the nation
with Honda products, present motorcycles as socially-acceptable
vehicles, and introduce the concept of motorcycling, Honda and fun
in the minds of millions who never previously considered the
subject.
The strategy worked, opening the door to
motorcycling freedom for millions of Americans. Honda's small,
affordable, easy-to-ride and easy-to-live-with machines provided
transportation and excitement.
Several features made Honda's
products attractive to the sport's newcomers and old-timers alike,
eager for a product, even a lifestyle, previously not available.
Compared to what was available at the time:
Hondas were
clean. They didn't leak oil - or fling it, because fully enclosed
drive chains were featured on many early models. Hondas were
economical.
Hondas were durable and dependable. Control
cables lasted years rather than weeks. Electrical systems didn't
mysteriously quit.
Hondas were simple and easy to
maintain.
Though Honda's new imports lacked the traditional
"look" of the popular British motorcycles, their finish and
performance sparked growing ranks of admirers. And the new styling
began to grow on enthusiasts.
With many of the new Hondas,
performance took on a new meaning, one not necessarily related to
power alone. The small displacement step-throughs provided basic
transportation for a young generation hungry for freedom. The trail
models gave fisherman, hunters, campers and explorers an affordable
and reliable means of backwoods/off-road transportation that
provided fun and excitement as a bonus. As the model line increased,
so did customer acceptance.
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